Does kindness affect healthcare outcomes? What are the conditions needed for kindness to thrive? How can we encourage kindness in the NHS?
Join international kindness expert Nicki Macklin in conversation with the Health Economics Unit, live online on Thursday 29 May, noon-1pm, as she shares her findings and insights on kindness in healthcare.
Visiting all the way from New Zealand, Nicki will be sharing her insights on defining and conceptualising kindness in healthcare.
Nicki will talk through her research approach, which involved partnering with healthcare teams to co-create their own frameworks for understanding the socio-ecological conditions for kindness within their unique organisational contexts. These findings provide a foundation for further work establishing kindness as a core value and exploring how it can be embedded at every level of an organisation – in policies, leadership and governance strategies, and workplace practices – to enhance patient and staff outcomes, experiences and organisational performance and culture.
Nicki has recently submitted her PhD, on organisational kindness, at the University of Auckland’s Faculty of Medicine and Health Sciences in New Zealand. Her research approach is grounded in participatory research methodology, reflecting her professional background as a healthcare professional with quality improvement experience, and her personal background as a patient and family representative for various boards and foundations.
She is an associate editor for the BMJ Leader, supporting the kindness and human connection research priority stream. Nicki is an experienced speaker on all things kindness, and enjoys running workshops and consulting on organisational culture for health and law organisations.
Don’t miss out, register for free today